Queen's Hospital

Queen's Hospital 2024-05-03 Person 1 5 0

Felt that I was ignored when waiting and then mocked when I requested information about some of my results

Fed up with the very long waiting time (nearly 2 hours beyond my appt) with no explanation simply moved from one seating area to another so that it seems you're making progress, when you're not, it also appears that some people walk through and get seen straight away.. very poor service

Queen's Hospital 2024-05-03 Person 5 5 0

The team were absolutely fantastic. They made me feel at ease and were very friendly, supportive and informative Thank you so much for all you care and support. Job well done

Everything was fantastic

Queen's Hospital 2024-05-03 Person 2 5 0

Because i got to a&e at 8.30 pm on a tuesday night in pain and being sick and i was left till 12 midnight before being triage then waited an hour half for blood test then got sent round corner to different bit a &e where i sat on an uncomtable metal chair all night till got seen at 11am then told nothing wrong sent me home no xrays or scans

Well could have listened to me when i said had been sick bringing up gteen bile and was in pain they said its normal but i didnt think that then one doctor says its prob gallstones pr my gallbladder but got another doctor to chrck he said said muscle strain go home rest then said bye sent me on my way no investigations just a blood test

Queen's Hospital 2024-05-02 Person 5 5 0

They all gave me a great care and they are very good at there job

All is fine by me

Queen's Hospital 2024-05-02 Person 1 5 0

I asked for water when I first arrived, alone, in extreme pain & frightened. Nobody bought me a glass of water. I was left writhing in agony on a chair feeling dizzy & faint. Only when I nearly passed out did the nursing staff take my blood pressure. 1 nurse was then almost shouting at me to sit still and stop moving, even though I was in extreme pain..Then another nurse tried to take my blood and was blaming me when she couldn't find a vein accusing me of not having drunk any water!! That was after they left me lying on a trolley for hours and did not bring me any water or food. The sandwich trolley had passed by while I was lying there, but none of the nurses brought me anything. I asked about 4 separate nurses and each one said they would go and look, but then never came back to me! It was only when the doctors examined me that they actually spoke to me like a human being. The nurses in the SDEC department that day were just chatting and joking amongst themselves over my head, like I wasn't there! Sometimes I even saw them playing on their mobiles, while people were left unattended and in pain.

In a word -;Everything!

Queen's Hospital 2024-05-02 Person 5 5 0

I am writing to express my sincere gratitude for the exceptional care I received at your hospital recently for a broken wrist. From the moment I arrived, the entire staff was professional, courteous, and attentive to my needs. In particular, I would like to commend Dr. Kyriacou for the outstanding care he provided. Dr. Kyriacou not only performed a successful surgery but also took the time to explain the procedure thoroughly throughout the process. His clear explanations and professionalism put me at ease during a stressful time. The entire experience at your hospital, from the emergency room staff to the nurses and therapists, was exceptional. Everyone involved contributed to a smooth and positive recovery process. Thank you again for the excellent care. Sincerely, Filip L

While the care itself was exceptional, there is one area where I believe improvement could be made: appointment scheduling. Unfortunately, I encountered several mix-ups with appointment times and a lack of follow-up for subsequent appointments from the Admin team. This resulted in a significant amount of time spent on the phone trying to get things straightened out.

Queen's Hospital 2024-05-02 Person 5 5 0

I can't express the gratitude I have for Queens hospital. Marta performed eye lid surgery on me, she was kind, professional, informative and made me feel safe and respected. She is a great part of your team to be proud of. Thank you

All up to standard

Queen's Hospital 2024-05-02 Person 5 5 0

A very attentive nurse completed her check before I was seen by Dr Aslam. I was seen on time and Dr Aslam explained in great detail my diagnosis of Crohn’s disease. After several years of being admitted into hospital, having a failed pill cam and colonoscopy I was undiagnosed. My previous consultant left and I was transferred to Dr Aslam. Dr Aslam didn’t waste any time arranging blood tests, stool samples and arranged a pill cam which confirmed a Crohn’s diagnosis. In so grateful to her and now finally receiving treatment. I am so relieved now and this is all thanks to dr Aslam in her speedy response. Please can my appreciation be forwarded on to her.

Absolutely nothing regards to my appointment on 23rd April however I was advised I would be see. In three months after diagnosis and the earliest appointment is 12th November which is when I’m due to be seen by Dr Aslam.

Queen's Hospital 2024-05-02 Person 2 5 0

I was in hospital for 13 days. I was not on the correct ward I should’ve been on the gastro ward. Once I did get to the correct ward on the 12th day and was given the correct treatment I was able to come home the following day. I took a bed of a patient who may have needed it but because I was in the wrong ward and they had no knowledge of my gastro problems. Drs did not communicate with eachother or myself like they should have. The nurses on the wards were fantastic and looked after me well.

Put me on the correct ward sooner!!!

Queen's Hospital 2024-05-02 Person 4 5 0

The pre appointment checks and the consultation were both excellent, however my appointment was nearly 2 hours late.

Improving communication about wait times and reassurance you have not been forgotten